“Manager is too busy for you” - Catch LA West Hollywood - Buy Reservations
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🤮 1/5 - “Manager is too busy for you”
By 👻 @Fernando C, 10/06/2023 3:00 am
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Didn't honor my reservation because I was one literal minute over the reserved time. I've visited many times and this issue has become worse with time. I don't understand why they accept reservations in Opentable at 10pm if they expect you to be there way before then (multiple SMS reminders at 9:20 telling me my table was ready). After driving an hour to get there the security person who told us his name was Hugo (and had zero customer service skills) rudely refused to let us even take the elevator to negotiate or explain something. We asked for a supervisor and after waiting in that lobby for 20min he said "Tim" (the manager) was "too busy to even hear your complain" and escorted us out. Never again. What a shame all the recommendations and money Ive spent there. They have too much money to care about yours!
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