Abusive Service - Casa Restaurant New York - Buy Reservations
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🤮 1/5 - Abusive Service
By 👻 @carly5, 10/22/2019 3:00 am
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For a Sunday brunch, 16 family members arrived at noon. We were going to a nearby 2pm matinee. We told staff about our time frame when the reservation was made. We reminded the waiters, politely, when we arrived, that we had to be out before 2. The restaurant was almost empty and we expected no problem.
I approached our waiter to ask if our group of 16 could get 4 separate checks, 1 for each family unit, instead of having to divide up a huge bill at the end. I was told repeatedly that they can't do that. No attempt to suggest of any kind of alternative.
The prix-fixe brunch menu has no prices, includes no beverages, and lists the choices for 3 courses. It looked like you should order one from each section since that's what you'll pay for. A cousin who'd arrived early explained that desert was only an option, and the 2-course choice is less expensive than ordering all three. (The menu in no way indicates this.) All of us ordered just appetizer and entree, since a third course might be tight for our 2pm matinee anyway.
The appetizers came at 1pm. We'd already asked the waiters, politely, more than once if we could be served in time for our matinee. After the appetizers, everyone else in the restaurant -- who had all arrived after we did, and ordered the same limited number of dishes from the same small menu -- was served. We were not. Waiters kept saying, "Coming right out." Nothing arrived until 1:30.
Few of us knew what specific Brazilian dishes look like, so my husband assumed he received the entree he'd ordered 75 minutes earlier, and began eating. I asked the waiter if the bowl in front of me was the chicken plate I expected. He checked the orders, realized I'd received my husband's bowl of fish stew, and moved the bowl to my husband. Then the waiter brought my chicken entree, took the dish my husband had already started eating and brought it to whoever had ordered it. (We're all cousins, but that still seemed unhygienic.)
Everyone was rushing by then, so we couldn't possibly savor the food. The comments I heard ranged from Good to Average. My chicken dish was mediocre. Many people didn't have time to finish. We had to deal with the bill while we were eating. One person had wine, a few ordered coffee, and a very generous tip was included on the check. The 16-way split came to $62. Considering the level of food and service we got, that was appalling to most of us.
The two toddlers in our group received the high chairs that were requested at reservation time. They were the only people at our table who were treated with any respect, attention, or courtesy. Especially at prices like these, that's inexcusable. My family members will never visit Casa again, and we'd like to warn other groups about the way they may be treated there.
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