Booked a reservation for New Year's Eve here on yelp. - Casa D' Angelo Ristorante Aspen - Buy Reservations
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🤮 1/5 - Booked a reservation for New Year's Eve here on yelp.
By 👻 @Sav B., 01/16/2023 3:00 am
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Was called and verbally quoted $350 per person for my preset multicourse meal and asked if I would like to confirm my reservation, I said that's perfect, the conversation ended. (We were going to little nell after for the dom party so 9pm being the only booking option on OpenTable seemed perfect for us.) when we arrived I was informed that our reservation was running behind for the "second seating". I was confused by this because I just thought it was a normal reservation with a preset meal. We sat down and we had said preset meal and they brought us cristal. What a lovely surprise to go with our dinner I thought. We met the chef who was kind and made sure we got a great table and service. Imagine my surprise when I get my bill for $2400, which at this point I was very over-served, but not enough to realize after the check was signed that this was WRONG. I expressed to the hostess that I did not understand why we were charged so much and she told me it was because of the second seating and afterparty (which I didnt even know about) and would have the manager call me the next day. No call. So I called, everyday for four days for them to tell me that they aren't going to do anything about it but offer me a free meal (sounds guilty to me - especially after reading these sketchy reviews) and that they believe Kathy (whose clearly trying to save her job) over me. How would I even know the price was $350 for the "first seating" (not the 9:00 reservation I made) if She didn't quote it to me on the phone when confirming my reservation. It wasn't online - I checked when leaving. I booked on the OpenTable app. It had ZERO information on it about anything to do with this evening. So with that being said, I will be disputing the charge on my credit card and I will be reporting this to the better business bureaus.
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