Horrible customer service!! I waited at the front for about - Carbon Beach Club Restaurant | Malibu Beach Inn - Buy Reservations
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🤮 1/5 - Horrible customer service!! I waited at the front for about
By 👻 @Lilit D., 07/22/2022 3:00 am
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Horrible customer service!! I waited at the front for about 5 minutes with my kids and felt like We were invisible while staff passed by. The bartender was nice and told us someone will be with us shortly. Anyways a girl comes and asks us if we have reservations and we didn't but the outside was about 60% available and inside was completely available. So she tells me we are completely full, and then another older man came and without even checking he tells me they are completely full and he can't do anything, which clearly the inside was fully empty and the outside 60% available, just because I didn't have reservations and I was with my kids they didn't want to serve us...I'm extremely disappointed because my husband and I wanted to book at the hotel there this weekend but I rather go to Surf and Sand instead.. we have stayed at the hotel here last year and the staff at the hotel are really nice but we will never return to this restaurant or recommend it to anyone.. the valet parking staff were extremely nice and understanding and actually told me of another restaurant I can go with my kids and we did and we had a wonderful time. This happened 7/22/2022 at around 1:30 pm.
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