Couldn't give zero stars unfortunately. - Carbon Beach Club Restaurant | Malibu Beach Inn - Buy Reservations
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🤮 1/5 - Couldn't give zero stars unfortunately.
By 👻 @Maria S., 03/21/2022 3:00 am
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HORRIBLE CUSTOMER SERVICE. I called to make reservations for lunch tomorrow. They took down my info & confirmed for a 12:15pm. They said I'll receive a text message confirming the booking. After waiting for hours, I called back to make sure the number was correct. A VERY OBNOXIOUS, RUDE, ENTITLED male concierge rushed me off the phone & told me there was no reservation made & pretty much to buzz off & go on open table. He closed the conversation by asking "WHY are you making a reservation at our restaurant? Are you a guest at the hotel? If you're not a guest then just go on open table."LOL. OH. So that's WHY you cancelled my reservation. I'm just wondering too... DOES THIS HOTEL have a diversity inclusion training team? Maybe y'all should invest in one. It's 2022.
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