Worst dining experience of my life - Brawn London - Buy Reservations
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🤮 1/5 - Worst dining experience of my life
By 👻 @Matilde A, 03/31/2022 3:00 am
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I first went to Brawn in December 2021 for dinner with my two dogs. I did not book at table, but just showed up with the dogs after Xmas markets in Columbia Road and was told that the restaurant was dog friendly.
I booked at table for a group of 4 friends at 18:15 today. I arrived in time with one of my dogs (a toy cockapoo), but was told that dogs are no longer allowed for dinner. I was offered no solution, or no apology, but was just turned away. So I sat down at the table with a friend, but our husbands had to go back home to drop the dog. In the meantime, we started ordering drinks and food.
After 10 minutes. the staff immediately started warning us that the table reservation was for 2 hours only, and that we had to hurry ordering food. Our husbands arrived at 18:37 (22 minutes delay). We quickly ate the starters and ordered the mains.
The food was absolutely delicious, but we were interrupted every 10 minutes by waiters telling us we had to rush as we only had the table for 2 hours.
This is the first time in my life I am writing a bad review about a restaurant. Even if there is something I don't like about a restaurant, I never write bad reviews, especially for small independent restaurant. But this was TRULY the worst experience of my life. The staff kept on rushing us every 10 minutes. We ordered 3 bottles of wine, starters, mains and desserts, but they treated us awfully. I never experienced such awful customer service in my life - I'd say McDonalds is better than this restaurant. We live 10-min walk distance and we absolutely loved the food, but would never go back.
We were forced to leave the table at 8:19pm. When I told the manager that the service had been awful, he started complaining that we arrived late, and he had the guests waiting for a table. He also mentioned that one of the next guests was a pregnant woman. This is not our problem - you should make sure you have at least a 15-minutes gap between one table and the next one. Truly awful.
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