Terrible experience - Brasswood Bar + Kitchen St. Helena - Buy Reservations
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🤮 1/5 - Terrible experience
By 👻 @Ebony, 01/08/2023 3:00 am
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We were excited to try out this restaurant as the menu was what drew us in. Upon arrival we opted to sit at the bar, ordered a couple of drinks and an appetizer. We were munching all day from wine tasting, so decided to split a entree. I don’t remember the bartenders name, probably because of the terrible experience we had with him. He’s definitely on my top of least attentive servers I’ve ever encountered. I use to bartend and loved working in the bar, mostly because of the new faces I would see everyday. Interaction is key to your guests and our bartender lacked that amongst others. When we received our bill, to our surprise we were charged extra, due to us splitting an entree. Of course I asked why we were charged and he stated, we typically charge if entrees are split, which is absolutely ridiculous in my opinion. First off, if there’s additional fees to split, please inform your staff to let all guests know before ordering. I doubt we’ll every return back to this establishment.
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