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🤢 2/5 - Bummer of a Booking
By 👻 @worldonwheels2021, 02/01/2023 3:00 am
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We were so looked forward to staying at this hotel considering our kids live a few blocks from it. We usually stay at the (always excellent) Greenwich Hotel just down the street and had reservations there, yet we were ready to cancel that room just to try something new in TriBeca. We called the Barriere Fouquet directly and they confirmed to us that it is indeed a hotel that has a benefit structure with our credit card so we should book through the cc company to take advantage of those benefits (nicer rooms, lower prices, spa and breakfast credits, etc), which we attempted. We called the cc company and their rep put us on hold while she contacted the hotel on her end, and when she returned she said that the rep she spoke with at the hotel kept raising the pricing structure on the room as well as voiding our cc benefits and trying to nudge us up to higher-priced rooms, thus the 2 night cost wound up being substantially more expensive and the benefits package far less than those found at the equally upscale Greenwich just two blocks away. Ultimately it sounded like an egregiously difficult group to work with so we stuck with our trusted Greenwich Hotel, which we will continue to do on our regular future stays. Thus, unfortunately I can't write a true review of the hotel because we didn't even make it past the booking process, which was unnecessarily unpleasant. Too bad as we were really looking forward to it.
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