Lovely place, but sadly very poor service - Boxcar Baker & Deli London - Buy Reservations
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🤢 2/5 - Lovely place, but sadly very poor service
By 👻 @OlinkaL, 05/21/2022 3:00 am
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We wanted to visit this place for some time. Beautiful location and atmosphere and food is not bad either. What will stop me coming back however is the experience we had . We ordered 2 croissant rolls with scrambled eggs and tomatoes - one with bacon and the other with salmon and avocado. What followed was series of mistakes and rude comments: 1. They gave one dish away to another table (the one with smoked salmon and avocado) and brought the one with bacon to us, also with avocado that was NOT ordered. The waiter in white shirt, probably the most professional one there, apologised and said they would quickly prepare the second plate for us. 2. 30 minutes later, a lady came out with three identical plates like the one we were waiting for (with smoked salmon and avocado) and after we told her it's for us she started arguing and told us we were wrong! Then, we were given apology again by the waiter in white shirt that UNFORTUNATELY, THEY AGAIN GAVE OUR FOOD TO SOMEONE ELSE! 🤣 3. A third waiter came and we asked for bill as gave up on getting the food (I ve already finished eating mine, alone). He said, as if it was some grand gesture, that we won't be paying for that dish🤣. So we replied that of course we won't be paying for something that has never been served. We still paid £30 for one dish, 2 juices and even extra £3 for avocado I didnt ask for in the first place, plus almost £4 for service. Waste of time, money and energy. OUTCOME? No matter how nice a place is and how good food is, if the staff is rude, don't own up to their mistakes and make their own customers miserable - there is no point of ever returning. We appreciate the apology from the waiter in white shirt, but it was his two colleagues that should have come and apologise. Very disappointing!
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