Fabulous food, service needs attention - Black Iron Leicester - Buy Reservations
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Leicester's Best Restaurants that are most frequently booked by customers of Black Iron Leicester
Ranked #14 in Leicester's Best Restaurants.
😒 3/5 - Fabulous food, service needs attention
By 👻 @Hell123, 02/07/2022 3:00 am
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Fabulous food as always, all choices including pork chop, fillet steak and crispy egg starter delicious. Only problem that spoilt the experience this time was the service. New young waiting staff require more training and guidance. For example please don’t ask can I take that empty glass, it should be would you like another drink ? Also please don’t lean over customers when serving. The main issue though that spoilt the afternoon was being made to feel rushed. We had been sat at the table for approx 1.45 min and were told that we only had the table for 2 hours, that’s fine it states that when booking on line but it was made quite clear that we needed to start and hurry up. We did not order dessert and would not have had time to eat it within the tight time frame. We were clearly told again that the table had another booking for 7.45pm and when we confirmed that we would not be ordering dessert the bill was promptly presented without us asking for it. We were basically made to feel as if we needed to leave. We had to finish our glasses of wine in the hotel reception as no seats in the bar. We were not offered coffee or an after dinner drink which we usually do stay and have. Best thing was at the time our table and another group were the only ones in the restaurant. We all left feeling a bit disappointed.
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