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20 Reviews
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Experience to forget
An experience to forget, the place is very beautiful but the food is terrible and you pay for it as if it were a very fine restaurant. My partner ordered a salad and inside there was a snail with an attached shell, the glasses tasted like egg and we had them changed, the little girl's pasta was inedible... €40 each for having eaten badly and with very high teeth , I'm very sorry because in a place like this you create a bit of expectations, but it's not really worth it, I'm sorry. They offered us coffee and 2 small beers to apologize, but it doesn't compare to the experience we had..
Be the first to ReplyPerfect.
Very beautiful decoration, very good meal, and congratulations to our waiter Mathieu Who managed to make us dream, and who brought a smile back to our child, who was unable to do his favorite attraction because it was broken… ..
Be the first to ReplyA really enjoyable lunch.
Brilliant decor, food and staff (Maria and Ben). Only downside was we were not able to be seated all together (9 of us) but we were given two tables side by side. Nice calm atmosphere, attentive staff and the food was amazing! Would recommend and go back any day.
Be the first to Replydisastrous experience
A place that is not worth it if they give you a place behind the restaurant, it is as if the atmosphere of Ratatuoille is not with you. They have you waiting to come and ask you what you want after half an hour. Food tastes bitter to me after experiencing this situation.
Be the first to ReplyDisappointment
Let's start at the arrival. You arrive on time (even 5 minutes early) but they let you wait 25 minutes. Even though the reservation says: be on time because after fifteen minutes we will give away your table. We got a window table without any atmosphere…. Not at all what it should be. The service is terribly rude and it takes a very long time. We had made a reservation at 6 p.m., and at 7 p.m. we received a starter. With children who are very tired. We ate at the Manhattan the day before and it went well. Only had such problems here. You sit at a table that is very small and without atmosphere. Not recommended at all
Be the first to ReplyGo eat somewhere else!
How very disappointing! After reading several different reviews I decided to give it a try. We were put at a table in the corner by the window, no atmosphere at all. The service was not friendly and everything had to be chosen quickly. The starter was okay, but the main course was really bad. The steak was beyond tough and it didn't look appetizing either. The ratatouille that came with it seemed to be days old. We asked a female waiter who was hanging at a standing table in the restaurant if she had salt. We had to ask the attendant who helped our table. No friendliness, no good service and the food was really terrible! We left and were given the dessert in a bag.
Be the first to ReplySlow to get seated, slow to get served and slow to get food.
The food is always amazing, as are the drinks. Staff always really friendly but the service is more often than not unacceptably slow during busy times. Last time we waited over an hour to get our order taken! Then 40 minute wait until food arrived, which was the main course and the starter did not arrive. As I say, the food and drinks are great but the overall experience was ruined on many occasions by poor delivery. We won't be going back.
Be the first to ReplyRemy Would Be Ashamed
This restaurant was one of the reasons I purchased the half board for our three day trip to Disneyland Paris. I knew there were three sit down restaurants I wanted to eat at including Walt's, Captain Jack's, and this one, so the half board made sense. I had read so many negative reviews about this restaurant that I wanted to prove it was up to its theming. I love the Ratatouille movie, I love the ride...I even love ratatouille! So when I say that the trouble started even before the front door, I'm not exaggerating. At 1:30 in the afternoon, a line had spilled outside the foyer into the courtyard. Although there was a counter there for a staff person, no cast member was to be seen. Beyond was a waiting area jammed, and I do mean jammed, with people. A rather distracted looking woman was helping people as quickly as she could. It took us several minutes just to wait our turn to tell her we had a reservation. I don't know how we got called so quickly ahead of the others, maybe because I'd made my reservations two months earlier and the other people waiting were more recent, but within minutes my husband and I were seated. The waitperson I will call C, because I have no axe to grind, appeared promptly. I tried asking for a carafe of water as we had done in every Parisienne restaurant we'd visited the week before, to which she replied that mineral water was on the menu. Okay, I let this slide, knowing I would have to pay extra for the coffee I always have with dessert. I ordered the "seasonal soup" which I believe she said was pumpkin with chestnuts or something like that. Obviously I did not receive what I ordered, because she brought my husband the pate he had ordered... and me one as well. Okay, I let that slide, too. However, as we were eating our rather bland pate, I noticed that our slices were rectangular while all around us people had nice square pates. After a while, I saw more rectangles and other squares, and I realized there must have been two different selections in the kitchen, and we received the much smaller-by-half-portion, which, if the big square tasted just as bland, who cares? (Obviously I did care, since I noticed. Mainly I was wondering if theirs was fresher, because ours tasted stale.) (The fig jam that came with it was yummy, though.) Next came the steaks...the nice, big, red, juicy steaks. Except I had ordered chicken. So back went the steak (nope, I can't eat red meat) and after a few minutes, here came the chicken I ordered. Thank heavens my husband's steak was delish. Seriously, he said it was the BEST thing he'd eaten to that point in our trip, and I was so happy for him. Since I don't recall a lot about the chicken, that's an indication of how my main meal went. But wait, there's more! When I saw on the menu pain aux fruits, I thought, oh yummy, fruitcake-ish something, with brie, and with a cup of coffee (I should have gotten for free if she'd brought the carafe of water instead of charging me for the Vittel) it's going to be a great dessert! Thankfully I'd had so many sweets in France to that point I was ambivalent about the dried-out, days-or-weeks-old-cricket-bat-of-a-sorry-excuse-for-a-dessert that I didn't care. (Obviously I did care, or I wouldn't have just written such an emotionally laden description.) Please, whatever you do, do NOT order the brie and pain aux fruits unless they guarantee you can send it back and get something edible. It's really sad just how awful the entire experience was, especially sandwiched between the boisterous fun of Captain Jack's with people on the Pirates ride shouting "bon appetit!" and the sweet serenity of Walt's. The question I keep coming back to with Walt Disney Studios is...who is in charge of this train wreck of a park? It can't be the same person who runs the Disneyland Park, because the inconsistency is just too profound. My hope is that after the big expansion is complete, the food service in WDS will improve. But I feel sorry for people who are going to be going to WDS after Studio 1 closes for its big makeover. Bring your own snacks, folks, or plan to leave the park during lunch to eat at Disney Village or the main park. I recommend Walt's first and Captain Jack's second. If you had a similar experience, write about it. Eventually it has to change. This restaurant is just too cute to be so awful.
Be the first to ReplyOoo La La! Excellent!
We're Disney adults visiting Disneyland Paris for the first time...OF COURSE we had to eat here! And our experience was Excellent! Professional, attentive service--very friendly, such creative theming with lots of details to look at, and a great menu. All three of us found the food to be just as delicious as we had hoped. Absolutely dine here if you are lucky enough to visit Disneyland Paris!
Be the first to ReplyRemy Has Lost His Touch - Go Elsewhere
This was by far the worst food we had at Disney Paris which says a lot. Even my 11yo daughter said, "This pasta needs seasoning". My cod was overcooked to inedible dryness and again - no seasoning. It seems a "French" chef would see the value in a splash of salt or pepper. Even the signature ratatouille was bland, bland, bland.... We were really expecting a bit more. So glad we did not splurge for dessert. We will hit the ice cream cart in the park. (Service was also terrible even by French standards.) Decor is adorable, but you can see it exiting the ride. Save your money.
Be the first to ReplyAmazing
Restaurent, food and staff excellent, lovely ambience, we all loved it including the children.Will definately reccomend and will return.
Be the first to ReplyWonderful family dining experience…
What a wonderful dining experience for the whole family. We had three days at Disneyland and chose this restaurant for the first night as it looked so amazing. We were not disappointed… we did make the effort to book around six or seven weeks prior to our trip for about 18:45 and it was easy to get in and we were seated quickly. Service was fast and polite. The food was delicious, limited options for my daughter but she loved the soup. The steak was great to be honest which we didn’t expect. Gluten free was covered for my wife with packaged bread and careful service. Not ideal for vegans who were with us.. but I don’t think anywhere is in the resort to be honest. I really recommend a visit.
Be the first to ReplyFun interiors, that’s as good as it got!
Ice cold reception from the people on the front desk. We were shown to our table by someone in a mad rush. I’m hard of hearing and struggle in certain setting so asked if we could move to a booth as it was move enclosed. Was told curtly “this is not possible once you are already seated”. Explained to our server what the problem was, she went away and came back and helped move us to a booth. She couldn’t have been nicer but after that we had a different server. Glacial paced service. Nice enough guy, don’t know if he was covering too many tables but it was 45 minutes between finishing the starters and the mains arriving. Took 20 minutes just to clear away the plates. The interior is really fun but based on our experience, enter with low expectations! Oh, the food? It was alright but nothing special. Quality of the meal not commensurate with the cost.
Be the first to ReplyHair on fries
Recently been to chez remy with my two sisters as we were there for my sisters 30th birthday, first impressions were nice and our waitress (didn’t catch her name) was very kind and polite unlike most of the staff we encountered in Disneyland that day. We done the 2 courses for €40, Starters we had the mushroom salad which was okay I just ate the nuts, but when the mains come out all 3 of us got the steak . Both my sisters asked for well done and their steaks were cooked medium rare, one of my sisters had a hair on her fries and as soon as I complained about it the waitress who served us was no where to be seen as it was blonde which matched her hair, we politely told staff and they brought my sister some new fries and when we were all done we got the bill. I explained to the waiter who brought the bill about the hair on my sisters fries and he didn’t even apologise or take her fries off the bill. We were so polite about the situation and he offered my sister a coffee as a good gesture?? I’m sorry, but why would a coffee be offered when a hair was on the fries. He then looked at me like I was stupid, so we just paid the bill and left. The restaurant is overrated and I wouldn’t recommend this place to anyone.
Be the first to ReplyA lovely experience!
We had a reservation on 08/08/22 (which I had to book 2 months in advance!) for dinner. The staff were polite and welcoming, especially our waitress, Natalia who was particularly attentive. We had the Remy meal (starter and main) all of which arrived in good time and tasted great. We loved the decor and ambience - we were told that we had shrunk to the size of rats! Although pricey it is definitely worth it! Not sure what the poor reviews below are about - we had a fantastic time.
Be the first to ReplyWe were pleased!!!
I am shocked reading the previous reviews as we really enjoyed this restaurant! The food wasn’t the best quality, but it was good enough for us to eat. To be honest if it was outside Disneyland I probably wouldn’t rate it 5* BUT it is wonderfully themed and ‘cheap’ where Disney is concerned. The service definitely would be 5* wherever the restaurant is located as staff are lovely and friendly. We would certainly eat here again.
Be the first to ReplyGreat decor, horrible food
The decor and set up of the restaurant is amazing! That’s what pulled us in, what pushed us far far away was the food and quality of the food. The food here is horrible! Go somewhere else to eat, it’s not worth the money or the wait. I’m so disappointed and my family of five had a few bites of each of their plates before we couldn’t take it anymore. The steak is very chewy, the bread is hard, the plates are small in quantity and low in quality.
Be the first to ReplyBEWARE THE RED HEADED HOSTESS
The whole time this red headed hostess (or violet headed) kept getting on our case about everything. Like she literally got on our face and told us about not taking pictures, etc. The worst moment began when she warned us that if we didn't leave the restaurant at closing we would be locked in until the staff was leaving. Which there was no problem with, we got up and proceeded to leave. This hostess actually herded us from the door all the way to the Disney Studios gate, no matter where we walked THERE SHE WAS in our face. Anyway, so much for a memorable birthday.
Be the first to ReplyWorst food I've ever had in France
Honestly terrible, gives Disney and Paris a bad name.
The food was reheated at best and inedible. Our food had been frozen/reheated, had skin on top, hairs in salad, cold soup, cardboard chips and the steak was not a steak, mearly a beef off-cut.
In addition the waiter did not respond when we complained and left us waiting again with no response when we asked for the bill, he just walked away from our table. The manager proceeded to interrogate us and the waiter in front of the restaurant which was not great customer service. The manager initially offered a free coffee! Before haggling with us and finally agreeing not to take the meal credit off our Disney passes, after seeing we had not eaten our meals.
This is meant to be a restaurant but they clearly just reheat/microwave food and operate on a fast food model. However the food was below even basic fast food level of quality.
Staff are obviously not trained properly and do not have a clue how to serve or what customer service means. To be fair some staff do try their best but clearly are too busy and have insufficient training and resources to do their job.
I would rate this zero stars if I could.
I know it’s cheesy…but this is a must visit.
We visited on my birthday. The staff at the entrance sang me Happy Birthday and then we were shown through to our table. We had the dining plan but the menu had enough options. The salad was amazing and the streak main was cooked exactly as I had asked. I had seen photos of the childrens eclair and I asked for this for dessert and I was given it no questions asked. The decoy and atmosphere were 2nd to none. I could not recommend enough. Thank you for making my birthday special.
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