My family and I decided to celebrate my uncle's birthday at - Bella Vita Henderson - Buy Reservations
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🤮 1/5 - My family and I decided to celebrate my uncle's birthday at
By 👻 @Zafirah I., 08/05/2022 3:00 am
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My family and I decided to celebrate my uncle's birthday at Bella Vita, and were met with the most awful treatment we'd ever received at a "fancy" restaurant. "Mister" Robert Castanzo is a man who degrades women and people in general. If you try to have a conversation with him, expect to be cut off every time you try to speak. My aunt had arranged for my uncle's birthday cake to be placed in the freezer, so that at the end of our meal, we could present it to him. We trusted Bella Vita. When they brought out the cake, it was melted and we knew it hadn't touched the freezer in the whole hour we'd been there. Upon trying to explain what happened to Robert Castanzo, I was repeatedly interrupted and spoken down to. He basically told my family and I to "get over it" and that it wasn't a "big deal". It was my uncle's birthday!! Never did this man offer to refund our meal or help us rectify the situation besides offering 1 free dessert and 10% off. He refused to apologize and take responsibility for the situation. And besides cutting all of us off when we were trying to speak and SCREAMING at us, he then started walking to other customers and pointing at us, TALKING ABOUT US. Like a child!!! How unprofessional. Food was mediocre, and Robert was an asshole. Our server was so kind and respectful however, and felt bad about our situation. My aunt was heartbroken, and we felt disrespected. The owner of this establishment should really reconsider letting Castanzo interact with its customers. Screaming at customers, interrupting them, downgrading them, talking about them to other customers, and blaming them???? What a rude individual. Shame.
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