Avra Miami Sunny Isles Beach Tripadvisor Reviews - Avra Miami Sunny Isles Beach - Buy Reservations
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Avra Miami Sunny Isles Beach Tripadvisor Reviews
Latest Reviews On Tripadvisor
10 Reviews
0 Replys |
Don't waste your vacation here. Very poor service and bait and switch.
We reserved a room for 30 days. We checked with the front desk 4 times including the day we were checking in and they told us that the room which we requested was on hold for us. We spoke w Cole, Nick and another woman at the front desk that all confirmed that are room was waiting for us! We drove for 10 hrs. Only to be told the room was booked and would not be available for a few days. There was only a nite front desk man who said there was nothing he could do. There was not a manager on site and no one to speak with. As we walked in there was a panel of glass in the lobby that was shattered and we were told it had been that way for a month. The carpet & chairs at reception area were filthy. We stayed here once before, 2 years ago. We learned that it has since had 4 managers either quit or get fired and only a few housekeeping staff( only 1 at night.). Also, their lobby bathroom was dirty. We are currently in a tiny room facing the street w no balcony. Other balconies either face McDonalds or a parking lot on the other side. The room we were suppose to be booked in had a deck that was good for our service dog, this one has barely enough room for his bed. We are so disappointed. Not a way to start a vacation. The people who walked in after us had a similiar problem that the rooms they reserved were not available as well. Do yourself a favor and stay somewhere else. Not worth the aggravation!!
Be the first to ReplyNot Bad Actually
Besides for the valet (which takes a long time), this was a very easy stay, The room is not that big, but a rollaway bed still fit inside. Check in was easy and the wifi worked well. Furthermore, the staff are the fantastic and responded to any need,
Be the first to ReplyLOUD, SLAMMING DOORS
The sound from people, and especially housekeeping/maintenace, letting the doors slam shut is very loud. Even at night (9pm), the housekeeping staff were letting the doors slam against the security bar, over and over again. The walls are thin, and they shake when someone lets the door slam shut. There are three floors with washer/dryers. The dryer was broken on one of the floors. Two of the floors have laundry detergent vending machines, but after trying both (but checking all three floors) I discovered that none of them worked! They sell laundry detergent in the lobby for a whopping $3 (but $1 from the non-functioning vending machines), and when I asked about the vending machines, I was told that they no longer stock those! What?! They should take them out of the laundry room, or put a note stating that detergent is for sale in the lobby! Very unimpressed with this hotel!
Be the first to ReplyGreat stay with good amenities
We had a great stay here! It is a very reasonable price, the hotel rooms are very spacious, and we enjoyed the amenities. The pool at the hotel was great and we also had access to the pool and beach at the Double Tree across the street. Rachel at the pool bar provided excellent customer service and love that you get two free cocktails each day. :)
Be the first to ReplyBeautiful hotel
Had a great stat at this beautiful property. Amazing staff and breakfast was back to 100%! I had a problem with the AC not working and leadership took total ownership of the situation and even though I had to change rooms made it seamless. The young lady not only brought up a cart but had two cookies and bottles of water placed in the new room. Ritz-Carlton level of service! If it was not for that nice touch I would not be writing this review. Well done. This was on Oct 21.
Be the first to ReplyHorrible Experience
We got to the hotel at 1:30pm, and when we got there they let us know that 1 of our rooms was ready, but the 2nd one was being cleaned and wouldn't be ready until 4pm (when check-in starts). After that, we went back to the front desk to check on the room's status at 4pm check-in time and then again at 8pm and both times they said the room was "still being cleaned". To try and make up for it, they said we would get our first night of valet parking for free, but we were still charged for parking that night AND we didn't get our second room that we paid for until after 10pm!! Then, the second night we stayed there, the AC stopped working completely in our room and started to blow out hot air all night which made the room 86 degrees!! We notified the front desk and they came up and said we didn't work the thermostat correctly. When it still continued blowing out hot air, they informed us a few hours later that an engineer wasn't going to come and fix it until 7am the next morning, so we were in the heat the full night with no apologies. I am shocked that a hotel as big as Marriott doesn't have someone who is always on call, especially if the AC stops working in a Miami hotel during hot weather. The only saving grace for this hotel was that the two bartenders at their restaurant were absolutely wonderful and tried to make our experience at the hotel better after hearing about our problems we had with getting our second room in our reservation.
Be the first to ReplySheets were not changed
Iโve stayed at the Residence Inn a couple of times and had a great experience. I returned on Sept 24th. This time not only was the lady at the front desk unfriendlyI but when I arrived in my room and lifted my sheets, they smelled bad with hair everywhere. Management sent staff to change the sheets and clean the room, but it is still unacceptable.
Be the first to ReplyA Quite and Comfortable Stay
We have stayed twice at this hotel and enjoyed our stays both times, but particularly with are most recent stay. The hotel is quite and clean. Located across the street from the beach, many rooms and the pool area provide beautiful views to the Atlantic. The room was spacious with a very comfortable bed. The kitchenette is convenient if you have an extended stay or require a special diet. There are several very nice restaurants in walking distance if you wish to dine out. The bathroom and walk in shower are very nice and spacious as well. The breakfast buffet is well stocked and fresh. If anything it is worth grabbing something light in the morning for a view of the sunrise at the beach. Staff was very welcoming and helpful.
Be the first to ReplyAmazing experience!
The hotel in general was excellent. Very spacious room, very clean, and housekeeping service was very good and very efficient. The pool is very different and beautiful and the mocktails are really good. Service at reception is very professional and and are very helpful to help you get around the city. They're really well informed. Loved the bathroom, clean, spacious and love the walk-in shower. Kitchenette is very practical to have and so well organized. You will save a lot of money buying your own food. The beds are super comfortable and we slept so well. I highly recommend this hotel!
Be the first to ReplySunny isle
This is a nice hotel located centrally on Sunny Isle. I stayed in a room with a balcony very spacious fully equipped kitchen. I took two dogs with me and they were very welcoming. Nina Malik, and the front office staff in the morning were extremely helpful and friendly. The valet service was great. the beach is right across the street. Mind you that you have to cross a busy street. The beach was awesome. Not crowded at all . Thhe restaurant/bar at the hotel was very good. The hotel is modern and I would recommend this. Especially if youโre taking dogs, thereโs a lot of green areas surrounding the hotel.
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