AppointmentTrader FAQ - Auberge du Cheval Blanc Lembach - Trade Reservations
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Auberge du Cheval Blanc Lembach Reviews from The Last Year
Excellent
A very big thank you for the welcome and the quality of our stay. I have already done several one-star reviews and to this day I don't understand why this one lost its star. I booked it wanting to eat in a two-star hotel for the first time. After learning of the loss of a star I hesitated to cancel. What a good thing we did to keep our reservation. For me you fully deserve your second star. I hope you get it back very quickly. Thank you again for the quality of the meal. Samuel
Enchantment
We were able to enjoy this place for 48 hours taking advantage of the spa as well as 2 dinners. We were surprised by the quality and presentation of the dishes as well as the absolutely discreet service. This questions us about the qualities of the Michelin guide who dared to remove a star from this establishment recently when all the services offered are largely worthy of it. Moreover, compared to 2 one-star restaurants visited recently in Bas-Rhin there must be an error because the quality of Cheval Blanc is so superior
Dream Michelin-starred restaurant, where every customer is in heaven
For our wedding anniversary, we wanted to mark this event at the White Horse. We have unforgettable memories of it, itās a dream restaurant. The place and the dining room are magnificent with their well-decorated and soothing setting; the service is impeccable, well orchestrated, discreet and intentional; the meal with surprises is perfect with starter, fish, meat and dessert: each dish constitutes a work of art and through taste and presentation, which is savored as much with the eyes as with the mouth. we can only congratulate the teams in the kitchen and in the dining room, an agreement and organization without any false note. The prices are largely justified and reflect the excellence of this restaurant. The Auberge du Cheval Blanc offers services at least equal to restaurants with 2 Michelin stars.
Uninspired, boring cuisine... (Macaron rightly lost)
We had booked a "SĆ©jour ĆtoilĆ©" package (2x B&B, spa including 6 and 8 course menus on 2 evenings.... Check-in was uncomplicated and friendly... The room was spacious with a minibar, TV, large bathroom, separate toilet and free-standing bathtub in the living area... Unfortunately, the wine glasses provided had water stains, the bed frame had numerous dents and scratches and the walls had black marks (from suitcases or similar) otherwise the room was clean and tidy... The building with the surrounding grounds and garden are nicely decorated and there are enough parking spaces in the back yard... The spa is small but nice, pool a bit too cold for our taste... Steam baths and sauna, however, are "nice to have" The glass fronts facing the garden were very dirty... Breakfast with fresh croissants, marinated salmon, juices etc. as well as a small buffet was good and everyone found something suitable... Unfortunately no egg dishes... Unfortunately We were not impressed by the kitchen and the menus on either evening. The service was attentive and friendly but seemed tense... The information about the individual courses was rolled out carelessly.. The aperitifs were irrelevant and boring... Spring rolls very greasy, Rilette appetizers too pleasant Char OK Foie gras dipped far too thick Horseradish mousse and pear bland in greasy cornetto Unidentifiable ball Crispy bread, very good but a small dollop of salted butter without a follow-up service for the whole evening?? The homemade pretzel rolls were very doughy and firm... Nobody needs the vegetable tartare with sorbet, foam and coutons Bland and boring... Crab with cucumber mousse, apple gel was OK (nothing earth-shattering), but was served with mushy fake caviar... For the ravioli with truffle emulsion, far too thick Perigod truffle was shaved at the table... An insane amount of truffle oil/aroma was used in the foam, which covered everything up... The scallop course with crispy green asparagus, apple and keta caviar was quite good, but the nage could have done with a bit of acidity and the herb oil could have been used more sparingly. The cooking point was very good.. The fish course was OK, but there were endless product repetitions.. Green asparagus again, Nage again, herb oil again.... The same sorbet with salt foam and pumpkin crisps was served on both evenings.. The duck breast HG was lukewarm, the skin was leathery and not crispy, with overcooked red cabbage (in spring?), two types of gel or puree, mushroom tartlet... A jus was poured on at the table which was helped along with stock powder/MSG... (Seriously??) On the second evening, poultry was served again with the HG... Also with sloppy skin, the same tartlet as the night before, not crispy fries soufflĆ©, a scoop of mushroom duxelle and dried puree on the plate (it must have been standing around at the pass for some time). The foie gras sauce also had MSG character... The cheese from the trolley was ripe and delicious, unfortunately hardly any explanation of its origin or Affineur... Both desserts were good. Roasted pineapple with lemongrass and baba .. nice balance, acidity, melting .. The crispy cannelloni with mousse and candied chestnuts was also balanced and tasty... The selected wines were good, drinkable and the price/performance ratio was right... The petit fours and digestif (whiskey/rum and espresso on both evenings were great, the macarons were particularly noteworthy... however, the good finish cannot disguise two weak menus, we had expected more.... Unfortunately, we have to agree with the guide's decision (to deny a macaron)... The price level is overall perfectly fine/appropriate and the service was also largely satisfactory but the kitchen leaves a lot of room for improvement... The details and subtleties are simply not right... There is a need for more innovation! We wish the whole team and the house all the best but will not visit again for the time being... And cannot give any recommendations...
Exceptional table
Exceptional table In the Top 3 of Alsace Friendly welcome, professional and discreet staff Extraordinary menu Come and return Well done to the chef and his staff Good luck in ātaking backā the star
Always a treat for the eyes and taste buds
Once again we had an excellent evening enhanced with refined dishes. The cooking was perfect, the combinations delicate, the service discreet and efficient. A great moment of happiness in a beautiful establishment.
Disheartening Experience
I had high hopes for a memorable experience, having eagerly reserved a table for four two months in advance. Upon arrival, our party was unexpectedly turned away, encountering a front desk clerk whose demeanor was less than accommodating. Despite providing documentation, including an email confirmation received the night before, indicating our reservation, we were met with a series of dismissive and unfounded claims. The front desk clerk asserted that the reservation : 1) had been canceled by me, despite clear evidence to the contrary. Then 2) accusations of a reservation at a different location (we showed her an email to the contrary) , then 3) unfounded claims of lateness (corrected by our confirmed reservation time), and 4) an unsupported assertion that credit card information was never shared, leading to the alleged cancellation by them. Is your head spinning yet? This women came up with reason upon reason EACH TIME AFTER BEINEG PROVEN otherwise as to why there was no table for us. She grew nastier and nastier each time we corrected her claims. Despite presenting this 'proof' of our reservation, the front desk clerk remained argumentative, unprofessional, unapologetic, and unfriendly. To emphasize, I have never encountered such a level of poor customer service in a fine dining establishment, and this experience has left a lasting negative impression. Our party traveled for hours and made reservations two months in advance with the expectation of enjoying a two-star Michelin restaurant. The rude and dismissive behavior encountered is beyond comprehension, with no apology or recognition of the evident flaws in the reservation system. In summary, this experience was a disgrace and not what you would expect form a Michelin-starred establishment.
Bad management
Prior to our visit to Auberege du Cheval, we received several emails from various sources including Michelin and the restaurant itself. We provided our credit card information as requested. Upon our arrival, a rude member of staff told us our reservation did not exist. Despite showing our confirmation email, she claimed we did not provide credit card details. We then showed her the email proving otherwise. She eventually admitted her mistake but never apologized. No alternative arrangements were offered. The chef's wife came out and admitted the mistake but still did not apologize or compensate her. It is disappointing that a Michelin starred restaurant can provide such poor service. The lack of professionalism and customer care makes me question the value of Michelin ratings.
In need of service training and a new visit by Michelin
We booked a table for four at Auberege du Cheval Blanc through the Fork. We received numerous emails prior to our visit from The Fork, Michelin and from Auberege du Cheval prior to our visit. This included a request for a credit card information which we provided. We then even received a confirmation email from the restaurant the day before our visit. To our astonishment, upon our arrival, we were met by a curt and dismissive young woman who flatly denied our reservation. Insisting that we must have mistaken the establishment, she refused to acknowledge our confirmation email. When we presented irrefutable evidence of our booking, she shifted her stance, claiming that we had not provided our credit card information. Again, we produced the confirmation email, which clearly stated otherwise. Despite our unwavering politeness and repeated requests for any form of accommodation, the women at the desk never cracked a smile, never apologized for any mistakes even as we had shown proof of our reservation for that date and that seating (December 17, 2023). She continued with a self-righteous attitude in the face of documentation to the contrary. She then begrudgingly got the Chefās wife to come out. This time only with acknowledgement of their errors. Not once was there an Iām sorry uttered or any apology or reparation made. No offer of attending a different date, no accommodation of any sort. I truly find it shocking that an establishment with such a lack of service or quality of management has earned a Michelin Star. A Michelin Star used to carry a level of service and professionalism as well as the quality of the food and dining experience. I am saddened that I feel I can no longer depend on a Michelin Guide rating.
We booked a table for four at Auberege du Cheval Blanc
We booked a table for four at Auberege du Cheval Blanc through the Fork. We received numerous emails prior to our visit from The Fork, Michelin and from Auberege du Cheval prior to our visit. This included a request for a credit card which we responded to. We even received a confirmation email from the restaurant the day before our visit. When we arrived, we were told by a stern faced young lady that there is no reservation. We must be at the wrong restaurant. We then showed the confirmation email. We were then told we hadn't provided credit card information. We then showed the confirmation we had. We were then told there is no table available. As gracious as we were through this exchange and requesting to have them make some accommodations of any sort, the women at the desk never cracked a smile, never apologized for any mistakes even as we continued to show proof of our reservation for that date (December 17, 2023) and that seating. She continued with a self-righteous attitude in the face of documentation to the contrary. She then begrudgingly got the Chef's wife to come out. This time only with acknowledgement of their errors. Not once was an I'm sorry uttered or any apology or reparation made. No offer of attending a different day, no accommodation of any sort. I truly find it shocking that an establishment with such a lack of service or quality of management has earned a Michelin Star. A Michelin Star used to carry a level of service and professionalism as well as the quality of the food and dining experience. I am saddened that I feel I can no longer depend on a Michelin Guide rating.
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I will give you 50% of ALL of my PROFITS if you teach me how to make profits? |
LOL. Thank you The New Yorker.
Appointment |
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ |
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venueās rankings & sales.
Congrats on 3 mil |
š¾š¾š¾š¾š¾š¾š§Øš§Øš§Ø now on to 30 mill!
Need to cancel a bid, not getting a responseā¦ how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been āmatchedā with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
I got charged twice for a single reservation
How long until I get a refund? Support has been slow, has anyone else experienced this?
I tried purchasing the reservation at $55 but it failed. Then I purchased it for $30 and it succeeded. However the $55 charge still went through on my card and posted
Cancelled reservations due to posting it here
Restaurants are cracking down on reservations posted on here
Give the best answer0 views on my posted reservations
Any idea why my reservations have 0 views? Am I doing something incorrectly?
Give the best answerFinding reservwtion
What name do I say the reservation is under?
Give the best answerHow do I deposit $?
I've earned $150 in a transaction and am not able to send this to my account. It's been rejected 3 times because I'm asking for too much?
The customer support function has provided zero responses and there are so many fees on the deposit process. What the heck? Has anyone been able to withdraw $ from earned bids?
Payouts
Anyone know how increase payout transfer to bank as I can only send $50 a day and they charge $5 for every transaction. There must be a way. Iāve contacted support two days ago and not a reply.
Give the best answerTransfer question
What do you do if reservation is an hour away and it still hasnāt been transferred? Donāt want to be embarrassed at restaurant. First time user. Thanks!
Give the best answerGetting started as a seller
Hey I just signed up. I'm in Kenya and I 'm looking to be a seller. Where can i get started?
Transfer
My reservation is today and my transfer is still not complete does that mean itās not going happen ?
Give the best answerWhen do funds get released
My funds from first transaction were supposed to be released today at 5:30 EST. Still showing in deposit account and not main balance
Give the best answerWaiting for concierge service for over 24 hrs and nothing
I have been waiting for name transfer on my confirmed reservation for over 24 hrs and havenāt heard anything from anyone. Also need to ask for a special table. Dinner is tmrw night. Anyone?
Give the best answerPrepaid
What does prepaid mean. Am I paying for the reservation and than a prepaid amount. Iām looking for joes seafood in dc. All the offers are pre paid amounts ?!!
Give the best answerNewbie sellersā how fast do your reservations sell?
I have some reservations coming up tomorrow that have gotten lots of views but havenāt sold yet. I havenāt made a sale yet since I just joined this week. I keep lowering the price, but am worried they wonāt sell. How long did it take you to sell your first reservations? And did you have success being reimbursed by AT for no-show or cancellation fees? Just looking for a little reassurance. Thanks!
Give the best answerHow do I sell my when my related reservationās restaurant does not exist on AT?
How do I sell my when my related reservationās restaurant does not exist on AT? Its listed as a hotel, but it also has a restaurant under the same name āChiltern Firehouseā in London
Give the best answerPayment taken , reservation not received
I just bought a reservation, the money was taken from my Apple Cash. The reservation however does not show up in my portfolio
Give the best answeremail address for my acc
I left my employer and need to change my email address for my account. How do I do this?
Give the best answerSeller with the Polo Bar reservation on 5/17 for 4 people
I am interested if you are willing to negotiate. Post on my wall if/when you see this.
Give the best answerZāZ Club
I have reservations!
Give the best answerMoney in trader points disappeared
Hi everyone- I have made a couple of sales now and I am extremely disappointed.
I had money to transfer over that became available in my "traderpoints" section that has disappeared completely. its gone.
has this happened to anyone?
also- when I click the money pending, im unable to click my pending deposit account
so upsetting
How to list a Nobu Malibu reservation
Hi, I have a reservation to Nobu Malibu, but since they don't do text or e-mail confirmations I haven't been able to get my reservation posted. I have posted a screen shot of the phone conversation on the listing, but it keeps getting rejected. If anyone has an idea how I can get it approved that would be much appreciated, thanks!
Give the best answerHolding a bid
What does it mean to hold a bid? and how do you do that?
Give the best answerNeed to change the date but its being worked on
How do I modify?! I am no longer traveljng that day but since the reservations opened up today someone grabbed it and is working on it for a month from now and i cant figure out how to and if i can modify the date!
Give the best answerReservation Name
Ok - Newbie question here - I just purchased a reservation as a gift. How do I know/change the name on the reservation?
Give the best answerRome
Can anyone help with a reservation for Aroma (vis a vis from the Colosseum) in Rome?
6 PAX 21.5 19-20:00
Thank you!