We chose this place since it was in the same location as - Aqua Shard London - Buy Reservations
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🤮 1/5 - We chose this place since it was in the same location as
By 👻 @Miley R., 12/26/2019 3:00 am
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We chose this place since it was in the same location as the building we wanted to see and of course, the nice views. Upon arriving to our 6pm dinner reservation, we were 15min early. We were directed by the floor manager that we had to wait by the bar until 6pm. (Mind you, all the tables were empty except for those who were enjoying their afternoon tea.) I asked why... since we wanted to enjoy the view before dinner and she rudely suggested again, that we had to go towards the bar. So we did. We walked towards the bar and it was full, no space. After waiting over 5 minutes, finally an empty table. We sat down and no one came to offer a drink nor did they pick up the previous people's drinks. How disappointed. At this point, we were so saddened by this experience and to have wasted our afternoon waiting for this reservation that it wasn't even worth it. Guests shouldn't be treated like this, especially by a floor manager. We simply left. Please read other reviews, other guests have complained about poor service as well.
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