Classic hotel that perfectly captures the vintage charm of - Afternoon Tea at The Waldorf Hilton London - Buy Reservations
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😍 5/5 - Classic hotel that perfectly captures the vintage charm of
By 👻 @Johnny M., 07/08/2022 3:00 am
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Classic hotel that perfectly captures the vintage charm of Coventry. The property is perfectly located as a central hub in London for exploring, and the amenities are solid. The best element, which is true at all high-level hotels, is the staff.I arrived at the hotel 6-hours after landing because of a lost luggage issue. I arrived with no luggage, no toiletries, no energy, no patience, no nothing - only to be told that, although I had a reservation, the hotel was booked at the level that I secured a room. Without any hesitation Sadia (front desk) assured me I would be accommodated. She immediately made me feel I was in good hands, and enlisted the assist of Stephane (manager) to not only honor my reservation (that was made last minute by me, so I could have no one to blame if the situation went south), but to upgrade my room as an accommodation for the confusion.Their ability to honor my last minute reservation, and make me feel valued was amazing. I appreciated the room upgrade as a courtesy, but the real value was their grace and compassion regarding my situation. The made me truly feel like a guest, and went the extra step to coach me on where to find replacement clothes on the fly tomorrow to carry me until my luggage is returned.I am a pretty loyal patron, and I've found Hilton hotels always return my investment in them, but the humanity and warmth I experienced with Sadia and Stephane took my loyalty to another level.
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