My wife and I chose to celebrate our honeymoon on November - Afternoon Tea at Corinthia London - Buy Reservations
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🤮 1/5 - My wife and I chose to celebrate our honeymoon on November
By 👻 @Kevin G., 02/03/2019 3:00 am
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My wife and I chose to celebrate our honeymoon on November 29th, 2018 through December 3rd, 2018 at one of the most prestigious 5-star hotels in London, The Corinthia, or so we were told, but were continuously disappointed throughout our stay. Immediately after checkin we considered canceling our reservation and moving to the Savoy as we very much regretted our choice. The staff did not perform to a 5 star level and we are writing to inform the management of the good and bad so things might improve for future guests. ArrivalUpon arrival we were greeted by Alex. We did not inquire about upgrading our room but Alex shared with us that were going to be upgraded from an Executive king room to a junior suite. Upon checking Alex then informed us there were none of the Junior Suites available. This set the tone for the stay. Being told that you can have something better but then not delivering was a huge and unnecessary disappointment. Further, no one at Corinthia made an effort to recognize this special time for us, our honeymoon, and the reason for our stay. The first room was nothing special and lacked a fireplace as advertised on the website. It was a standard room that you would find at any 3 star Hilton and not what we expected when staying in a 5 star hotel. We called the from desk and asked if there were other layout options available. They offered to show us another room on the same floor. We accepted the move and informed Alex our bags were ready to be moved. We waited for several minutes and no one showed up. We had to drag all of our luggage down the hall where we discovered our keycards did not work for the new room and we were locked out of our old room. My wife had to search for a phone in the hall and call the front desk. After finally arriving to the room to let us in, the lady seemed annoyed and also there was no one else with her, confirming our belief that the hotel was never going to help us move our luggage. Upon unlocking the door my wife and I were again forced to move all of our luggage into the room without an offer of assistance. Room ServiceRoom service was good. The food was very delicious and we enjoyed the wings and Mac and cheese. It was prompt and well displayed on the cart. This was the only positive aspect in our stay. BarWe had cocktails at the bar. The toasted coconut old fashioned was superb. Restaurant We tried the hotel restaurant and while waiting to be say were told to hurry up and order because the kitchen was closing. It was clear that the staff only cared about getting us out as quickly as possible. I ordered the Cesar salad with chicken and received a nearly palatable bed of greens with a very sad and bland tasting whole chicken breast. My wife ordered fish and chips and received a heavily battered and greasy fillet of unknown aquatic origins. Concierge I requested tickets to be printed. I called the concierge one morning and was given an email address. Nearly an hour later nothing had been delivered to our room. We went down to the lobby to the concierge desk to ask for the documents but were redirected to the front desk. The lady had to search for the email and print the documents while we waited and watched as many as six Corinthia employees stood around not doing anything but talking amongst themselves. As of now we will not plan on staying at the Corinthia again and will recommend to our friends and family that they avoid this hotel as it does not live up to expectations. The stay at the Corinthia was proceeded by an amazing experience at the Plaza Athenee in Paris. Not only did they welcome us with rose petals and complimentary bottles of wine each day, they went above and beyond to exceed our expectations in every aspect. I would recommend tuning the Corinthia's guest relations to mirror this extraordinary service.
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