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Sonder The Heid Philadelphia Reviews
Terrible acoustics
We stayed for 4 nights. It’s a nice concept and a good looking industrial repurposing but it’s let down badly by awful noise issues. The walls are wafer thin and it feels like your neighbours are sitting on the end of your bed. The sound transfer
Had high hopes but very disappointed
Had high hopes but very disappointed. The self service concepty is great as a concept but it requires that help musty be available if needed and that basic principles of accommodation be steadfast and fair. Wifi was promised yet not accessible for
Wonderful and cost-effective
The Heid was a wonderful base for our trip. It is central (about 10-15 minutes from the main centre) and easy to get to. The building is very cool and our two-bedroom apartment was absolutely huge! The place was very clean and well-appointed and the
Would stay again when in this area
Beautiful place, close to the Franklin music Hall and Reading Terminal. Staff very helpful, place clean, well furnished. Only complaint was the mattress was old & too soft, but new, good quality sheets. Some street noise but ear plugs provid
Always a blast at this location! Comfortable, large spaces,
Always a blast at this location! Comfortable, large spaces, cozy, lovely service! Essentials are always stocked! Lovely rooftop and gym. This place has my heart. 2nd time here, hope to be back for many more It's not as close to the city as Wit
Good room, friendly staff, very loud neighbours
The amenities, room, staff were excellent. Location is fine, only 10 minutes from downtown on foot - the neighbourhood itself is quiet but has stores. Checking in and out was smooth. Luggage storage was very helpful. Why poor? Our bedroom backed on
Front desk jerk
The stay was great. The employees were wonderful with exception one. It was a Thursday morning 10/3/24. The big fella up front was a real jerk. Wasn't the greatest listener. Ended conversation with him quickly. He had the WORST cust rep ever
Nice stay
I was very happy with my stay at the Heid three years ago and feel the same after my most recent visit. Three years ago, my girlfriend and I were fortunate to get one of the top floor units that gave us a beautiful view of the city. This time, travel
Fantastic hotel
This was our first time staying with Sonder and we were very impressed. I liked the digital check in and digital concierge. All worked well and the online chat feature was very quick and resolved all queries / issues. The rooms were huge. It was gr
The battery on my door died and despite having an important
The battery on my door died and despite having an important call I needed to be on, I was locked out of my apartment for over an hour with no one who works for Sonder in or nearing the building. It took the help center 30 minutes to even get ahold of
Grant and the staff at Sonder The Heid were AMAZING.
They helped us out so much during our stay and the room was very impressive and enough space for the group that we had. Would definitely book again when I'm back in Philly!
The presence of a roach infestation was not only
The presence of a roach infestation was not only distressing but also raised serious concerns about hygiene and cleanliness standards. Despite my previous attempts to address these issues, I have not received any response or compensation for the inco
NOTE: USE THEIR CHECK-IN SITE sonder.
com/checkin BEFORE YOU GET TO THE BUILDING. It takes 5 mins to register and get your door code, and they sent the instructional email HOURS AFTER my check-in time so I had no idea until my coworker told me. And download the app for more detailed info
Oh. My. Goodness. Sonder at The Heid was absolutely PERFECT
Oh. My. Goodness. Sonder at The Heid was absolutely PERFECT for our stay in Philly this past weekend! I love that everything is done through the app, completely contactless! Customer support 24/7 is an added plus! We needed new towels, delivered imm
Stayed here recently after staying at another sonder in the
Stayed here recently after staying at another sonder in the city. Had a glitch with the code to enter our apartment when we first got there but reached out online and had problem fixed in 10 minutes. Wow! The place is an apartment....full kitchen, wa
This was our first time staying at a Sonder and we were
This was our first time staying at a Sonder and we were very impressed. We booked the 2bd 2bth and were amazed at the size of the place, which far exceeded any regular hotel room. The location was only a short walk to Reading Terminal and the Conve
The whole process of using a contactless hotel was pretty
The whole process of using a contactless hotel was pretty smooth with the exception of adding ID which was a pain The hotel was very clean and straightforward Could improve by adding a storage facility option but pleasantly surprised by whole exper
Save up to 30% at Sonder The Heid Philadelphia!
Have someone use their loyalty points to book your stay or buy a reservation from someone who can't make it to theirs.
Each posting on AppointmentTrader shows you which user submitted it and along with that provides a trackrecord of that user which indicates how much experience
the user has and how many percent of their transactions resulted in them issuing a refund.
If there is no user posting that fits your schedule, you can bid on your preferred time.
Let's say Peter has a great morning and decides to take his three friends to Sonder The Heid Philadelphia at 6 PM the same day.
He checks the restaurant's website and sees that no reservations are available. He then looks at the Sonder The Heid Philadelphia page on AppointmentTrader, but finds that there are no user postings either.
That's where the community-driven bid process comes in.
Peter can place a bid on AppointmentTrader, which serves as a reward for any community member who chooses to work on securing the reservation. AT then notifies experienced users who may be able to help.
Step-by-Step Process
1.) Setting a Reward (Bid)
* AppointmentTrader uses historical data to recommend a reasonable reward amount for securing a reservation - let's say $100.
* Peter really wants to go, so he increases the bid (or reward) to $200.
* At this stage, the reservation does not exist yet.
2.) A Community User Picks Up the Bid
* 👻 @FulfilledThread16, an experienced AT user, has a strong track record of successfully securing reservations and low refund requests, they receive a notification about Peter's bid.
* 👻 @FulfilledThread16 picks up the bid, meaning they will now work on securing the reservation.
* Peter can now talk to 👻 @FulfilledThread16 for any questions Peter may have as 👻 @FulfilledThread16 user fills the bid.
3.) Finding the Reservation
* 👻 @FulfilledThread16 now uses their connections at Sonder The Heid Philadelphia to secure the table.
* If they successfully get the 6 PM table for four, Peter receives a confirmation that the reservation has been secured.
* If 👻 @FulfilledThread16 fails to secure the reservation, the bid is returned to the pool so another user can try.
4.) Payment & Protection
* Once the reservation is secured, 👻 @FulfilledThread16 receives the $200 reward which is credited to 👻 @FulfilledThread16's AT balance, where users manage their own funds and can withdraw via available payout options such as bank transfer, PayPal, or Zelle.
* Peter can now enjoy the dinner with his friends at Sonder The Heid Philadelphia!
* As with all transactions on AT, disputes and no-show fees are handled through the platform's community-driven resolution system. Users with a strong track record are incentivized to fulfill bids successfully, and community members can report issues to maintain trust in the marketplace.
