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NOBU Tokyo Minato City Reviews
Disappointing experience and customer service at Nobu Tokyo
I was initially impressed with Nobu Tokyo during my last visit 7 years ago, but my recent experience has left me thoroughly disappointed. Despite my previous positive encounter, my recent planned visit with a group of 10 turned out to be a complete disaster even prior to attending. Upon booking, we were asked to pre-order our meals to expedite the process since its a big number of people. Fair enough, I thought, wanting to accommodate the restaurantโs request. However, my plans took an unexpected turn when I fell ill on the same day of our reservation. Sensing that I wouldnโt be able to make it, I promptly called to cancel one person from our group (myself), a full four hours before our scheduled time. To my shock and dismay, Nobu Tokyo proceeded to charge me the full amount for the canceled meal, totaling a whopping 19,300 yen. Their explanation? They claimed that since the food had already been prepared, it would go to waste if not served, hence the charge. This excuse left me utterly perplexed and dissatisfied. Are they suggesting that they serve pre-made food, reheated and possibly not fresh? Or is this simply a ploy to justify borderline extortion by charging for a meal that was never consumed? The lack of flexibility and understanding in this situation is truly disappointing. While I had initially enjoyed my previous experience at Nobu Tokyo, this recent encounter has left a sour taste in my mouth. I expected better from a restaurant of such repute and will certainly think twice before considering another visit.
Not the best meal in Tokyo!
After 8 days of fabulous Japanese food, NOBU Tokyo was our worst dinner. Food felt over spiced and the freshness of ingredients did not come through. My introduction to Japanese food was NOBU but now after having authentic fresh Japanese live prepped meals NOBU Tokyo just didnโt do it for me!
A wonderful food experience!
Brilliant food and service! The seafood was wonderful and the accompanying sake absolutely delicious! The coconut sorbet was beautifully presented and a delicious dessert!
Waste of time
Donโt bother. Have visited Nobu in the US, Dubai, Singapore, London. This is by far the worst. Understaffed. Items not available, upsold different dishes which were undercooked. Wagyu skewers were inedible. Creme Brulee was made by someone who had never tasted a real creme brulee. Nigiri was good quality. Tacos were fine. Wagyu Tenderloin was just OK. Never at one point did everyone in our group have a plate in front of them at the same time. Strong tourist trap vibe. Did mention all this to a manager. Got a full bill and weak response. Waste of money and time. For some reason when you pay with credit card they take the card away, run it, ask for the pin and leave again with card. Never seen that method since the 80โs. If card data shows up stolen I guess I know who did it. LOL.
Wonderful dinner - best we had our entire trip in Japan.
We actually dined at Nobu for lunch one day and dinner the next. These were the two best meals of our entire trip. The Miso black cod is always good. We definitely recommend this restaurant as the food is always good and worth the money. Nobu Matsuhisa - Nobu Owner/Chef also known as Nobu was there when we were having dinner which made it even more interesting as he was clearly making certain all was as he expected.
A great experience and a highlight for our Tokyo vacation.
The service was impeccable and friendly. We had the Omakase dinner and were especially impressed with the wagyu steak and crispy prawn roll. Excellent in looks, taste and texture. Soba was much too salty but everything else was very good. We felt the quantity was reasonable and the experience was memorable.
Great experience
Business dinner during our visit to Japan. We had a seven course dinner accompanied by white and red wine. The food was of high quality and the staff was very attentive. They were very cooperative even when we decided to order more sushi and wagyu beef. I would rather rate in somewhere between 4 and 5 stars, however thatโs currently not possible in this app.
Fantastic staff, food missing the point
I had a nice evening at Nobu in Tokyo. The staff were excellent, polite and made good recommendations for cocktails. The food, on the other hand, felt average and didn't really live up to expectations. We chose an omakase set. I felt like the food I ate at Nobu reminded me of any type of meal I'd have outside of Tokyo, but in comparison to some other Japanese restaurants that I've dined at in Japan, Nobu didn't come close. We were still hungry after our meal and had to get something else to eat afterwards, which was a real shame. I'd still rate this a 3 for the staff, ambience and location. Definitely not what I would expect for the price.
Average food. Nice ambience
The food here was below our expectations. They had a seperate vegetarian menu but whatever we ordered from it was very average. The ambience was really nice and fancy. But food (sushi, rice, noodles) etc was very average.
What A Disappointment!
After having skipped Japan for three years due to the pandemic, we were happy to be back in Tokyo and headed straight for Nobu's. However, we were sorely disappointed. It looks like they have a new main cook. Nobu himself was coming in a few days, I hope he can do something about the quality of food at this Nobu's. It was not very tasteful, the fish was dry. Wasn't the miso dish made with sea bass at other times? The black cod was certainly not worth the price, it was almost difficult to eat because it was so dry. The vegetarian dishes lacked creativity. The only dish we really enjoyed was the dessert. The chocolate cake and the sesame ice cream, as good as ever.
A wonderful dinner with friends
We had an excellent time at Nobu Tokyo. The staff and service was good, Chef Nobu was also around and very happily posed for pictures, making the evening more special. They have a vegetarian friendly menu and had a great choice.
Connect with users posting reservations for NOBU Tokyo Minato City
AppointmentTrader is a community-driven platform where users can exchange their reservations or leverage their personal relationships with NOBU Tokyo Minato City. Buyers can make informed decisions using automated seller ratings, which reflect past transactions and reliability.
Each posting on AppointmentTrader shows you which user submitted it and along with that provides a trackrecord of that user which indicates how much experience
the user has and how many percent of their transactions resulted in them issuing a refund.
If there is no user posting that fits your schedule, you can bid on your preferred time.
Let's say Peter has a great morning and decides to take his three friends to NOBU Tokyo Minato City at 6 PM the same day.
He checks the restaurant's website and sees that no reservations are available. He then looks at the NOBU Tokyo Minato City page on AppointmentTrader, but finds that there are no user postings either.
That's where the community-driven bid process comes in.
Peter can place a bid on AppointmentTrader, which serves as a reward for any community member who chooses to work on securing the reservation. AT then notifies experienced users who may be able to help.
Step-by-Step Process
1.) Setting a Reward (Bid)
* AppointmentTrader uses historical data to recommend a reasonable reward amount for securing a reservation - let's say $100.
* Peter really wants to go, so he increases the bid (or reward) to $200.
* At this stage, the reservation does not exist yet.
2.) A Community User Picks Up the Bid
* ElaborateHouse74, an experienced AT user, has a strong track record of successfully securing reservations and low refund requests, they receive a notification about Peter's bid.
* ElaborateHouse74 picks up the bid, meaning they will now work on securing the reservation.
* Peter can now talk to ElaborateHouse74 for any questions Peter may have as ElaborateHouse74 user fills the bid.
3.) Finding the Reservation
* ElaborateHouse74 now uses their connections at NOBU Tokyo Minato City to secure the table.
* If they successfully get the 6 PM table for four, Peter receives a confirmation that the reservation has been secured.
* If ElaborateHouse74 fails to secure the reservation, the bid is returned to the pool so another user can try.
4.) Payment & Protection
* Once the reservation is secured, ElaborateHouse74 receives the $200 reward which is credited to ElaborateHouse74's AT balance, where users manage their own funds and can withdraw via available payout options such as bank transfer, PayPal, or Zelle.
* Peter can now enjoy the dinner with his friends at NOBU Tokyo Minato City!
* As with all transactions on AT, disputes and no-show fees are handled through the platform's community-driven resolution system. Users with a strong track record are incentivized to fulfill bids successfully, and community members can report issues to maintain trust in the marketplace.
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2 transactions from users who transacted at NOBU Tokyo Minato City
