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Casa Madera West Hollywood Reviews from The Last Year
5/5 on everything! Excellent service with great
5/5 on everything! Excellent service with great recommendations and always checking in. The food was spectacular and the ambiance of the restaurant is fantastic. Highly recommend.
After living in LA for 25 years, I've never had a
After living in LA for 25 years, I've never had a restaurant host speak to me in such an unprofessional manner and I've never even considered opening a Yelp account until my unfortunate experience. A couple of days ago I visited for the first time and had to wait 30 minutes to be seated and when I asked why others that came after me were being seated earlier, I was told that it's because they weren't being seated in the main area. When I finally got directed to my seat, I saw that same group sitting in the main area, meaning I was lied to. The host was a dark-skinned young woman and she was acting like she owned the restaurant for some reason. I'm curious if they ask their hosts to be rude or if that's just how she was. I felt belittled and disrespected. Her behavior upon my arrival already set a bad vibe for the night, but the reason I gave another star is due to the excellent service I received once I was seated. Our waiter was super kind and professional. The reason I am writing this review is so the managers of this restaurant acknowledge that this is not acceptable behavior at a 5 star restaurant.
Ambiance, service, and the food is amazing! I would
Ambiance, service, and the food is amazing! I would recommend this place for happy hour and dinner!
Hands down, phenomenal! 10 out of 10, all thanks to the
Hands down, phenomenal! 10 out of 10, all thanks to the general manager, Smith Dok. He made our night one to remember. His flawless attention to detail and unwavering demand for customer satisfaction truly left us speechless. While celebrating our wedding anniversary my personal goal was to offer my wife an exceptional night of great food, vibes and entertainment. Smith graciously surpassed all expectations. Once I shared my ambitions with Mr. Dok, he took the reins and showed us both a beyond stellar experience. Every detail, every request. With him nothing was too much. We felt both at home and VIP at the same time. Our celebration was not only a success, but a night to remember. My only regret is it's gonna be so very hard to top this experience with another establishment. I suppose we are team "Casa Madera" from here on out. Cheers to Mr. Smith Dok. I consider you a great friend now for all you have done for us and we will definitely will continue to offer our gratitude each time we have the please to experience your exemplary leadership and care. Sincerely, KV
Parking can get tricky but there is always valet.
Reservations are recommended for this trendy beautiful restaurant. Pricing is a bit more steep and the food was solid but not memorable. You are more so coming for the scene. Staff is present.
Here is a possible review based on your text: I have mixed
Here is a possible review based on your text: I have mixed feelings about this place. The food is decent, and the ambiance is pleasant. However, the service is absolutely atrocious! The last time I visited, we were made to wait for 50 minutes, and the staff seemed completely clueless about whether our table was ready or not. They led us to a table three times, only to realize it wasn't ready each time! It was a frustrating experience, especially since there were five of us ladies waiting. Unfortunately, the terrible service overshadowed the good food and vibes, and I'm not sure I'll be back.
Awful service!!!! The servers don't know anything about
Awful service!!!! The servers don't know anything about wines. Even though we had a reservation we were seated 45 minutes late. While we were trying to enjoy our meal another server came and told us we had to leave the table because they were waiting for another reservation and they hadn't even brought the main courses we ordered! Then they said it was ok and we could seat at our table. Our reservation was at 8 pm and at 10:20 pm we still haven't eaten!!!!!!! The food is ok, but not worth it at all and I would never ever recommend this place to anyone!!!
You can stop scrolling, this is the 1!
This property is beautiful, I’ve stayed at 3 different 1 hotel properties and this location did not disappoint from the brand’s beautiful, nature-inspired aesthetic. The signature scent delights and refreshes your senses, while the warm and soft lighting creates a cozy vibe. Sadly, the floor in my room was a bit dirty and the noise from the room next door made it challenging to sleep on our first night, the hotel staff made up for these inconveniences with their phenomenal customer service. Will, the Bellman who helped us with our bags and Jack, the warm and knowledgeable house driver, were especially exceptional. Wonderful customer service from those two staff members helped us trip end on a high note. I would definitely stay here again.
The drinks were creatively crafted.
My drink came with a lavender stem attached to a palo santo stick. It suited me perfectly. My friend treated me to a birthday dinner and we ordered a few different plates to share. HIGHLY recommend.
Food was actually really good.
Our server was really nice. The aesthetic of the restaurant is to die for and the view out of the windows is beautiful.
Ambiance was stunning, we did have a reservation however we
Ambiance was stunning, we did have a reservation however we still waited about 30 minutes before we were seated at our table. Service was 8 out of 10 being service took much longer than expected to be greeted by our server and we had to wait so long for drinks on multiple occasions and the. Food 9 out of 10, the Ribeye was full of flavor and cooked perfectly, the salmon was amazing and presentation gorgeous the chicken was good but nothing special. For dessert we had the butter cake which melted in our mouths 10 out of 10! Overall we had a pleasant experience.
I recently had the pleasure of dining at this amazing
I recently had the pleasure of dining at this amazing restaurant, and it was absolutely wonderful from start to finish. The lively ambiance immediately set the tone for a fantastic evening. Let's talk about the food--specifically the mushroom tacos. They were perfectly seasoned and cooked to perfection, nestled in warm tortillas and topped with a delicious array of toppings. Each bite was a burst of savory flavors leaving me wanting more. The chopped salad was another standout dish. Fresh, crisp, and bursting with vibrant flavors, it was the perfect accompaniment to the tacos. The combination of fresh vegetables, zesty dressing, and crunchy toppings made for a refreshing and satisfying salad. Aside from the fantastic food, the atmosphere of the restaurant was lively and inviting. The decor was colorful and eye-catching, adding to the overall fun vibe of the place. The staff were friendly and attentive, making sure our dining experience was nothing short of fantastic. If you're looking for a Mexican restaurant with a great vibe and even better food, look no further. I highly recommend making a reservation as this restaurant does get very full.
Casa Madera's great! Casa Madera is located in West
Casa Madera's great! Casa Madera is located in West Hollywood inside of the Mondrian Hotel. Personally, I would recommend giving valet to the hotel staff because it's easier parking. Now inside of the hotel is Casa Madera. The food there was great! They had a wide selection from Coastal Mexican cuisine and also Mediterranean food. We ordered the Mayan hummus which was so thick and creamy and it also came with some thin pita bread which was so nice and delicious. Then, we ordered the fattoush (a Mediterranean style salad.) It had so many vegetable toppings which made it super healthy and so crunchy and refreshing. For our main meal, we ordered the Madera Burger which was so crispy and was so tasty and well seasoned, the Madera burger also came with Parmesan truffle fries which were SUPER good! I love fries so this was great and the truffle was just perfect. Next, we ordered the Arrachera Tacos which were not bad. One thing I didn't really like was how the bread was really thin and didn't have much flavor but the meat was so nice and well done and the toppings made it taste super good. Lastly, we ordered the Truffle Risotto and I wasn't a huge fan. It was super creamy and thick like pasta except it was rice but it was still okay. But the creaminess made up for it and the toppings on it as well. For the drinks, the Solstice was amazing and it was so cool because they added fire on it and it tasted super good. But, it is an alcoholic beverage. The service here was great because all the workers were respectful and considering we came on a Saturday night it was super busy but all the workers tried their best to make sure that they were attentive even though there were many people. Lastly the ambiance which is what made this place great! They have neutral colors with many cool decorations and made it look so nice, modern, and pretty. Overall, I would say it was a great experience and I would go again!
Peaceful in the heart of LA
Very peaceful and staff was exceptionally kind especially Will. He greeted me as I was departing and helped me with my bags and my Uber pickup spot. We had a great conversation. The first environment is beautiful including the spa like smells at every corner. Felt very private.
1 hotel is the One.
1 hotel is easily the number 1 place to stay while visiting LA. Rooms and amenities are great, and the staff is even better. With both, I call that a great experience. Our friendly driver for the house car “Jack” was great help and made the trip even better.
Great experience
Hotel room is great! The house care service is amazing, we had Jack as our driver and he was wonderful. Overall great experience and would recommend. The cars provided for the house car are comfortable and roomy. The experience as a guest is worth the price of the hotel.
Enjoyable stay, has the potential to be a great 5*
The 1 Hotel West Hollywood is in a fantastic location, not far from all the main attractions, yet far enough that you’re in a safe sanctuary. I LOVED the Hotel Vibe, spent most relaxing by the Juniper Bar either working or catching up. The bed is the most comfiest bed I have ever slept on, much comfier than my own!! I’m not sure what mattress topper or type it is but I’d love to know! I was also lucky enough to make use of the pool which was heated, and you can look out to the lovely views. I gave it 4/5; it’s on the lower end as I felt there was a lack of attention to detail and overall service was par. At checkin, I was asked whether I was at the hotel for personal or business, and imd mentioned business but my room had no desk or suitable table to work from. Housekeeping forgot some basic things on a few occasions like adding the cushion to the bed (it was left on the floor or sofa), missing toilet roll (I had to call for it), not fluffing sofa pillows etc etc. At the bar, I felt others’ received better service than I - offering of drinks, and generally more attention etc. The team at reception were also not as welcoming as one would expect… I had a pleasant stay and would return back - the hotel has the potential to be a great 5* but needs to address the little things, attention to detail counts!
Juniper Lounge x Bartender Phoebe
This review is for the Juniper Lounge. I went on Sat 2/17 with a friend for a girls night to catch up. We ordered a round of spicy margaritas and found a seat. The drinks were great. My friend went to the bar to order us a 2nd round and she was helped by a male bartender. When she brought the drinks back, they looked different than our first round (more of a pink/orange color than the previous round). When I tasted it, I thought it had a smoky flavor and was maybe made with mezcal rather than tequila. My friend tried hers and agreed. She brought the drinks back to the bartender to tell him we didn’t like them, and he insisted he’d made them correctly. My friend came back and told me, and I was quite surprised he didn’t offer to remake the drinks. I looked over to the bar in disbelief, and happened to lock eyes with another bartender (later found out her name is Phoebe) who gestured to me that she was going to remake our drinks. I guess she’d heard the interaction with the other bartender and took it upon herself to rectify the situation. This was such an incredibly sweet/thoughtful gesture and completely saved the experience that night. I work in hospitality, so I appreciate her being proactive and customer service minded, even in a situation she wasn’t directly responsible for. She went above and beyond. Thanks, Phoebe!
perfect hotel except for one
Hotel that makes the memory perfect in Los Angeles. The surroundings of the interior were all satisfying. only The female employee (shoulder-length straight hair) who checked out around 6 a.m. on Feb. 12 is an exception. She had a completely unfit attitude with this hotel (though you probably wouldn't feel it if you weren't Asian) I'm thinking of visiting this hotel anytime, but if you have this staff, never! It's enough to make the pleasant experience there the worst. 로스엔젤레스에서의 기억을 완벽하게 만들어주는 호텔. 인테리어 주변 환경 모두 만족스러웠습니다. 다만 2월 12일 오전 6시경 체크아웃을 담당한 여성 직원(어깨 길이의 스트레이트 헤어)은 열외입니다. 그녀는 이 호텔과 전혀 어울리지 않는 태도를 가졌습니다. (아마 아시안이 아니라면 못느낄 수도 있겠지만) 언제라도 이 호텔에 방문할 생각이지만, 이 직원이 있다면 절대! 그곳에서의 기분 좋은 경험을 최악으로 만들어주기 충분합니다.
Don’t even consider it
Awful. Overpriced. A 3-4 star hotel masquerading as a 5 star. Rooms are dark. Service pathetic. $70 to valet is some kind of sick joke. Two pathetic towels. We had a suite which basically had a slither of a window. No Bluetooth speaker in the room. Nowhere to put clothes apart from hanging space Zero sleep as you are basically on a very street on sunset. No turn down service. Whole place feels ‘earthy’ when you walk in, you quickly discover it’s just bare. We were supposed to stay two nights, already looking to check out and find somewhere else. Total rip off, don’t see how anyone can walk away from here relaxed or satisfied.
Helpful Valet and Bellman Services
I loved the smell at the One Hotel, and the stay, it was truly amazing! I loved the convenient House car and Bell man services! Andre from Valet was super friendly and helpful, he even helped me find my uber! Definitely recommend staying here!
The best hotel brand to stay at
1 Hotel has out done themselves again. This emaculate west hollywood location is stunning. From the front entrance to the lobby area it is a serene place to visit and take you away from the daily grind of life. With their design to incorporate nature into their infrastructure to the teams friendliness and willing to help. Always making sure to go above and beyond with providing quality service. Where do I start? Front Desk Team I want to thank the following I had a daily encounter with. Theo, Will , Andrea and Rebecca. They would always go above and beyond to see if I ever needed anything, where to eat or what activities to do. Their smiles were contagious always saying hello to everyone walking by and their kind voices while conversing. There are other front desk team members but I don't remember all their names. The team is great overall. 1 Kitchen Team This team is phenomenal from the time you are seated or ordering to go. They greet you with full on joy. Always making suggestions if you are stuck on what delicious food you want to order to coming up with some cool coffee or tea ideas. I want to thank the front team first, this includes Jesse and Brianna. Then Izzy, Eric, Gilbert, Behzad these guys were superb always joyful at the front smiling happy to be there and talk to their guests. You felt like you were a family catching up on old times. Then to the other 1 Kitchen Team that would take care of me while I dined there. Tasha, Philip, Justin and Joseph. Amazing team who would guide you on a journey of food. So many delicious options. They would always be kind and make sure what you ordered you got the right way. If you needed a top up on your water coffee or other drinks they would make sure you were taken care of. Compliments to Chef Ginger and her amazing team in the kitchen the food was epic!!! Keep using sustainable sources and keep up the amazing cuisine you serve. Hands down I loved all the food they have on the menu. To the 1 hotel security team. These guys are amazing. Always walking around making sure that everyone was safe at all times. Javier, Mark, David and I believe the other gentleman's name was Dwayne (sorry if I mispelled this). The 1 hotel room attendant team. Always on top of their game. When you needed some extra towels or pillows they brought it immediately to you. This team did such an amazing job day in and day out. Greeting you, saying good morning always smiling and making sure you were happy with the cleanliness of your room. Overall I can not express enough how the 1 Hotel lives up to its name. It truly is the #1 in my books. Thank you for a wonderful time. I look forward to my next visit.
Casa Medera
The restaurant has great ambiance and food! I highly recommend starting with the Burrata.
They delivered
They served exactly what they promised. Excellent.
5 Star
I had an awesome experience and would recommend anytime.
Casa Madera makes you feel like you’re in Tulum on vacation
Casa Madera in West Hollywood offers a delightful fusion of Mayan and Mediterranean flavors. The dishes are a harmonious blend of spices and fresh ingredients. The cozy ambiance and friendly staff create a wonderful dining experience. Highly recommended!
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Great Service - amazing dinner!!
Read about the site in NYT and bought a reservation at Mother Wolf in LA 2 days later. Worked great and the food was amazing!!!
Worked perfectly!
Got the reservation (that I couldn't get anywhere else) and was able to entertain a group of friends at the infamous Bern's Steakhouse.
Got into Nobu Malibu
Wonderful! My parents are visiting and we have wanted to go to Nobu Malibu for years. I tried getting a reservation myself but it was next to impossible. So glad I was able to buy a reservation on appointment trader for a decent price!
Very easy
Was very hesitant going into this experience but am glad to say that it worked out very well ! will definitely use appointment trader in the future
Fabulous Lunch
I was veeeeeerry skeptical that this would work, particularly at a restaurant as hard to get into as Nobu Malibu, and it was perfect! We had lunch outside on the patio and it was fabulous!
Great reviewer team
Just wanted to take a second to shout out the reviewer team. Even though they probably review hundreds of listings and bids a day, they still take the time to leave great comments and respond relatively quickly. Thanks!
Incredible
I got a reservation to Don Angie, which I've been trying to book for weeks! I am very happy with this service.
Best platform out there!
Super simple, easy, and fast to secure reservations for hard-to-get restaurants and locations!
This app is life changing
This app has opened my world up to so many wonderful new experiences I would never have the chance to have without access to this awesome app! 10/10!
Worked perfectly
Was a little nervous at first but was pleased to see that the booking went through flawlessly.
Highly recommended.
Success on Short Notice
Was able to snag an indoor table at Don Angie through an absolutely seamless worry-free process.
Worked perfectly, thank you!
This is a crazy holiday season in NYC and I was very pleasantly surprised to see that AppointmentTrader works! Will be using again!
Worked flawlessly!
Worked so well! I was a bit nervous, but everything went very smoothly. purchased the reservation, and got into the restaurant seamlessly.
Love this app!
So glad I came across this app :)
Quick table in Miami
I didn’t have my hopes high as it was a party of 4. In 24 hours I had a carbone reservation available! I was very happy as my family really wanted to come here
Prime time, great meal
So easy and had a prime time which I can never seem to get on normal res apps. So worth it
Got impossible NYC res
instead of waiting weeks I got my 4 charles reservation instantly
Worked perfectly to get into Carbone. So delighted
perfect
Worked well, got me into a restaurant with no availability
I was skeptical, and I still don't really know how they managed to find this hard-to-find reservation, but it was a win-win from my point of view, and I'll use this service again.
Last minute reservation for Delilah Las Vegas
Got a last minute reservation, dinner for 2 at Delilah Las Vegas: super impressed! The process was simple, transaction seamless. We had an amazing time! Couldn’t be happier! 😍
It works!
Ok at this point I've attended a reservation purchased on AT by a friend and sold a reservation personally. Both worked pretty smoothly, nothing sketchy about it. A few areas for improvement including a way to more directly communicate between buyers and sellers, but the app always seems to be in development. AT customer support is really(!) responsive and helpful too if you have questions!
Money transfer
As a seller, I like the fact i have the ability now to transfer money out of my AT account and into a bank account. Makes getting the money much easier then the process before.
Love this app
Got to go to places otherwise unreachable
Easy Access
Very easy to get into one of the hardest restaurants to reserve in New York.
Whose name will my reservation be under when I arrive at the venue?
It can be under your name or a name you choose! Some reservation offers already include the AppointmentTrader Transfer Service which will transfer the reservation in to your name. If its not included you can add it on after buying the reservation for a small fee. One thing on that though: As many reservations become available at last minute, taking a reservation in someone else name is quick and great for privacy. Most reservations on AT are listed with a virtual phone number, so all you need to do is present the phone number at the hostess stand and you are good to go!
Tune into NBC News - Top Story Tonight 7:40p ET
Let’s go. Get more people placing bids!
I will give you 50% of ALL of my PROFITS if you teach me how to make profits?
LOL. Thank you The New Yorker.
Appointment
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it?
Click on "Take off the Market Option" in your portfolio
Working on your bid?
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted.
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from?
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered?
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Casa Madera West Hollywood User Reviews & Question Forums
Casa Madera West Hollywood Reviews |
Authentic Reviews from AppointmentTrader Users
By 👻 @CreativeArm69 (08/26/2023 11:48 am)
Casa Madera West Hollywood Yelp Reviews |
Latest Reviews On Yelp
By 👻 @John B. (03/21/2024 3:00 am)
Casa Madera West Hollywood Tripadvisor Reviews |
Latest Reviews On Tripadvisor
By 👻 @Joan R (03/16/2024 3:00 am)
AppointmentTrader Platform Reviews |
Reviews from real people using AT!
By 👻 @GainfulEdge65 (03/19/2024 2:48 am)
Restaurant Transfers FAQ |
Questions around how AppointmentTrader works for Restaurant Reservations
By 🦚🇫🇷 @ChoiceBird42 (04/15/2024 11:46 am)
AppointmentTrader FAQ |
Questions and Answers around the platform.
By ✔ @DeliciousMatch37 (06/08/2024 1:25 pm)